Toolkit RAID helps you configure compatible RAID storage devices with two drives. Available RAID levels are RAID 0 and RAID 1:
RAID 0 — Data is not duplicated on both drives. This results in faster transfers and more storage, since the full capacity of both drives can be used to store unique data. However, RAID 0 lacks data protection. If a single drive fails, all data in the array is lost.
RAID 1 — Data is duplicated on each disk in the array. If a drive fails, the data remains available on the other drive. However, this comes at a cost—since the same data is written to each drive, copying data takes longer and overall storage capacity is reduced by 50%. RAID 1 is a good choice when protecting your data is more important than performance or overall storage space.
The array can also be removed by configuring the drives as JBOD:
JBOD — ”JBOD” stands for “Just a Bunch of Disks”, meaning that your two drives have not been configured as an array and operate as two independent disks. JBOD configuration is only available for 2-bay devices: LaCie 2big Dock and LaCie 2big RAID.
Sections
Toolkit reports there was a problem setting up the RAID.
Option A: Disconnect/Reconnect
- Safely remove the drive from the computer
- Quit Toolkit and launch Toolkit again
- Reconnect the drive to the computer
- Go through the RAID Setup again
Option B: Use LaCie RAID Manager software.
- Go to https://www.seagate.com/support/software/lacie-raid-manager/
- Download the appropriate version of LaCie RAID Manager (LRM) for your operating system
- Use LRM to manage the RAID for your device
Toolkit reports the RAID is Broken.
This indicates the device was set up as RAID 0 and one or more drives have possibly failed. This message will also display for a RAID 1 if both drives have failed simultaneously.
Option A: Verifying the Issue
- Disconnect the device from the computer (use eject if available)
- Restart the computer
- Reconnect the device to the computer
- Check if Toolkit reports the same RAID Status
- Verify using a second computer
Option B: Creating a New RAID
Note: Deleting a RAID and creating a new one is data destructive!
- Do not proceed without an adequate backup
- Look at the disks’ health status in Disk Management / Disk Utility
- If the disks are healthy, use LRM to create a new RAID Volume
Option C: Repair Under Warranty
- Contact the support team at https://www.seagate.com/contacts/ to request an RMA
- If the data needs to be recovered, do NOT send the device in for repairs. It will be completely wiped to protect any sensitive information on the disks, and possibly replaced with another device.
Option D: Data Recovery
- Contact the support team for information on Data Recovery Services: https://www.seagate.com/contacts/
Toolkit reports the RAID is degraded.
This indicates the device was set up as RAID 1 and one of the drives has possibly failed.
Your data should remain available to copy to another storage device. You will want to copy the data to another drive as soon as possible, before proceeding or attempting any type of repair.
Option A: Verifying the Issue
- Disconnect the device from the computer (use eject if available)
- Restart the computer
- Reconnect the device to the computer
- Check if Toolkit reports the same RAID Status
- Verify using a second computer
Option B: Creating a New RAID
Note: Deleting a RAID and creating a new one is data destructive!
- Do not proceed without an adequate backup
- Look at the disks’ health status in Disk Management / Disk Utility
- If the disks are healthy, use LRM to manage a new RAID Volume
Option C: Repair Under Warranty
- Contact the support team at https://www.seagate.com/contacts/ to request an RMA
- If the data needs to be recovered, do NOT send the device in for an RMA. It will be completely wiped to protect any sensitive information on the disks, and possibly replaced with another device. Since the data should be available currently, first make sure there is a secure backup of the data before sending the device in for an RMA.
Option D: Data Recovery
- Contact the support team for information on Data Recovery Services: https://www.seagate.com/contacts/
If recovering the data first is absolutely vital.
- If you cannot access the data on the RAID device and do not have a recent backup available, then your best next step is to contact the support team for further troubleshooting steps and information on Data Recovery Services: https://www.seagate.com/contacts/
