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Device Management
View devices
To view your subscription's devices:
- On the Home page, select Subscriptions in the sidebar.
- Select a Lyve Mobile subscription from the list.
- In the sidebar, select Devices.
- View the following information for each device:
| Device / Type | Array | HDD/SSD |
| Rackmount Receiver | Connection type | |
| Shuttle | HDD/SSD | |
| PCIe Adapter | Accessory | |
| Padlock | Accessory | |
| Link | Accessory | |
| Vehicle Mount | Accessory | |
| Serial Number | Device's unique serial number | |
| Status | Pending, Shipped, Awaiting Pickup, Returned | |
If necessary, use the search field to filter the devices displayed in the list by serial number.
If you don’t know a Lyve Mobile Array’s serial number, you can find it by scanning its QR code. The serial number appears on the left side of the handle.
Do not confuse the QR code on the handle with the QR code on the back of Lyve Mobile Array, which is clearly marked PSID. The PSID is not the same as the serial number.
If the serial number on the handle is unreadable or doesn't work, use the Lyve Virtual Assistant icon to start a support session.
Do not confuse the QR code on the handle with the QR code on the back of Lyve Mobile Array, which is clearly marked PSID. The PSID is not the same as the serial number.
If the serial number on the handle is unreadable or doesn't work, use the Lyve Virtual Assistant icon to start a support session.
Add devices
The Add Devices is only available for active subscriptions. The member adding the device must have the Add Device/Service permission. See Manage subscription members.
To add a device:
- On the Device Management page, select the + Devices button above the Devices list.
- On the Product Configuration page, select a product you want to add to your subscription.
- Configure the selected product by selecting from the following:
| Lyve Mobile Array | ||
|---|---|---|
| Storage | HDD | 60TB 90TB |
| SSD | 46TB 92TB 122TB |
|
| RAID Level | RAID 0 RAID 5 |
|
| File System | exFAT (default) | |
| Lyve Mobile Rackmount Receiver | |
|---|---|
| Connection Type | Fibre Channel 16Gb, 2-Port SFP+ |
| Fibre Channel 32Gb, 2-Port SFP+ | |
| iSCSI 10GbaseT, 2-Port RJ45 | |
| iSCSI 10Gb, 4-port SFP+ | |
| iSCSI 25Gb, 4-port SFP+ | |
| SAS 12Gb, 2-port SFF-8644 | |
| Lyve Mobile Shuttle | ||
|---|---|---|
| Storage | HDD | 16TB |
| SSD | 8TB |
|
- Use the Qty dropdown menu in the upper right corner of the page to select the number of units.
- Select Add to Subscription.
- (Optional) Add accessories to your subscription using the Qty dropdown menus.
Select Next.
- On the Review page, review the added equipment.
- Select Submit to submit the subscription for processing, or use the link to request a quote from Seagate.
Return devices
The Return Devices option is only available if the subscription has at least one device in a 'Shipped' status. The member returning the device must have the Request Returns permission. See Manage subscription members.
To return one or more devices:
- On the Devices page, select the Return Devices button above the devices list.
Alternatively, if you're just returning a single device, select the device in the devices list and then select Return Device in the dialog.
- Select the reason for your return. If you're returning a product for a cloud import, select Send for Import. If you are returning a product to end the subscription, select Remove from Subscription.
Send for Import only—Choose how you would like to handle the device after cloud import. Select Yes if you would like the device returned to you once the import is complete. Select No if you do not want the device returned.
- In the ‘Current Devices’ list, select the device(s) you want to return.
If necessary, use the controls below the list to view more devices. To find a specific device, enter a serial number in the search field.
Select Next.
Send for Import only—Each storage device in your project will have a designated folder in your bucket. The device’s serial number will be automatically appended to the folder name at the time of import.
If devices will be returned to you—On the Order Renewal Review page, review details on your shipping information and selected devices. The cost of your order renewal is displayed on the right side of the page. If you have a promo code, you can apply it here. Select Submit to submit the order renewal for processing.
- (Recommended) Provide a name for Seagate to use to create the folder(s) in your bucket on your behalf.
- If you leave this field blank, Seagate will create the folder(s) for your files and will use the device’s serial number as its name.
- Alternatively, if you have an existing folder within your bucket that you would like to import your files to, provide the name of this folder.
- Important—Make sure that your bucket policy does not block folder creation. If you are providing a name for a new folder to be created, ensure that the name follows the Naming Guidelines.
If devices will be returned to you—On the Order Renewal Review page, review details on your shipping information and selected devices. The cost of your order renewal is displayed on the right side of the page. If you have a promo code, you can apply it here. Select Submit to submit the order renewal for processing.
Remove From Subscription only—In the dialog, select Get Labels to confirm the return.
- Check your email inbox for a message confirming your return request. The message contains the following items you'll need to return your device(s):
- A link for printing a prepaid return shipping label
- Shipping and packing instructions
The RMA number will be included in a confirmation email you receive. If you have any issues with the return/exchange, please reference the RMA number when contacting Lyve Support.
- On the Shipping Label(s) page, select Print Label for each device you are returning.
You can also print shipping labels from the Devices page anytime they are needed.
- Select Finish.
- Follow the shipping and packing instructions provided in the email.
A device will have a 'Returned' status in Lyve Management Portal once it's been scanned UPS for delivery. The device will be removed from the subscription upon receipt by a Seagate fulfillment center.
Track devices
If you've shipped a device you're returning, you can track the shipment on the UPS website. On the Device Management page, select the More icon in the 'Actions' column for the device you want to track, and then select Track Device. A browser tab will open to a UPS webpage with your shipment details and status.